Effective Date
This Privacy Policy is effective as of May 10, 2026.
Who We Are
Facomerc Rides is a private pre-arranged ride request and reservation service operated by FACOMERC, LLC. We help customers request rides, review availability, receive secure payment links, coordinate trip details, and receive customer support.
Information We Collect
We may collect information that is necessary to operate the service, including:
- Name and contact details, including phone number and email address.
- Pickup location, destination, ride date and time, and trip notes.
- Reservation status, payment status, payment link delivery status, and support details.
- Operational information needed to prevent duplicate bookings, coordinate service, and maintain security.
How We Use Information
We use information to process ride requests, review availability, send secure payment links, confirm completed payments, coordinate rides, send reservation updates and reminders, provide customer support, improve safety, and maintain operational records.
SMS and Mobile Messaging
When you provide your phone number through our website, phone assistant, or customer support channels, you agree to receive transactional text messages related to your private pre-arranged ride request or reservation. These messages may include secure payment links, request updates, reservation reminders, and customer support messages.
You may opt out of SMS messages by replying STOP. For help, reply HELP or contact us at reservas@facomercrides.com. Message and data rates may apply.
No Sale of Personal Information
We do not sell your personal information. We use customer information only to operate Facomerc Rides, process requests, deliver transactional communications, and provide support.
Service Providers
We may use trusted service providers to operate the service, including payment processing, SMS delivery, email delivery, hosting, calendar availability, maps, analytics, internal tools, and customer support systems. These providers may process information only as needed to provide services to Facomerc Rides.
Payments
Payments are processed through secure third-party payment providers. Facomerc Rides does not store full payment card numbers on its website. A private pre-arranged ride request is not confirmed until payment is completed.
Data Security
We use reasonable administrative, technical, and operational safeguards to protect customer information. No method of transmission or storage is completely secure.
Data Retention
We retain information for as long as reasonably necessary to operate the service, comply with obligations, resolve disputes, and maintain accurate reservation and payment records.
Your Choices
You may contact us to request access, correction, or deletion of your information, subject to operational, legal, and recordkeeping requirements. You may opt out of SMS by replying STOP.
Contact Us
For privacy questions, customer support, or SMS help, contact Facomerc Rides at reservas@facomercrides.com.